Ex-Dell • Ex-Schwab • Enterprise SaaS, FinTech & Cloud Networks

Product Experience & Product Management Executive

I operate beyond surface UI to build scalable platforms, service design ecosystems, and high-trust teams. My approach aligns Product, Engineering, and Data around hard business outcomes to eliminate organizational noise and drive capital efficiency.

View Portfolio ↗

$1B Revenue Growth

Dell Technologies

Shipped 0-to-1 APEX cloud SaaS

90% Manual Tasks Cut

Extreme Networks

Shipped 0-to-1 autonomous Agentic AI workflows

35% Faster Delivery

Charles Schwab

Design System across 7M+ active users

WHO I AM

Howdy,

I am Steven Roy, a product manager and product designer who builds enterprise platforms, product infrastructure, and the teams that scale them.

My work looks past cosmetic UI to solve problems and drive outcomes. I bring deep expertise in end-to-end service design, conversational interactions, core UX architecture, and disciplined human-centered methodologies. When technology disrupts how work gets done, a well-crafted system is the catalyst that aligns cross-functional teams and unlocks enterprise scale.

Core Competencies:

Product Strategy and Agentic UX: Moving product lines from basic generative search to intent-based orchestration models and autonomous AI agent workflows with human-in-the-loop validation.
Product Operations and Design Engineering: Transitioning design teams past basic vector tools into full product operations platforms integrated directly into developer CI/CD pipelines.
Service Design and Ecosystem Orchestration: Navigating complex, regulated environments to eliminate console sprawl, map cross-channel journeys, and build the critical AI trust layer.

WHAT VALUE I DELIVER

Product & AI Strategy

Defining long-term design vision, tracking competitive intelligence, and aligning product experience directly with revenue metrics and market opportunity.

Cross-Functional Leadership

Matrix-managing teams across Product, Engineering, Marketing, and Data while communicating product vision at the C-suite and board level.

DesignOps & Engineering Scale

Transitioning design teams past vector tools into full product operations platforms integrated into developer CI/CD pipelines.

Data-Informed Decision Making

Combining quantitative analytics and user research frameworks like continuous discovery to validate design direction before shipping code.

Design Systems & Standards

Building and governing component-driven systems, WCAG accessibility compliance, and quality frameworks that reduce technical and design debt.

Building High-Trust Cultures

Mentoring design talent, defining clear career progression paths, and fostering resilient team environments that retain top performers.

WHERE I HAVE LED

2022 – 2026

Senior Director, Product Experience

Extreme Networks | Austin, TX (Remote)

Scope: Owned product experience vision, AI strategy, and execution across a 350+ person product and engineering organization, matrix-managing 50+ PX professionals to transform legacy networking software into an autonomous SaaS ecosystem.

Agentic AI: Shipped 0-to-1 autonomous workflows, cutting manual enterprise tasks 90% and driving +15% ARR and +23% hardware sales.
Delivery Velocity: Embedded continuous discovery into CI/CD pipelines, accelerating time-to-market 5x and lowering churn 7%.
Systems: Scaled automated design infrastructure, delivering a validated 32% client TCO reduction.

2019 – 2022

Director of Product Design – SaaS & Design Infrastructure

Dell Technologies | Austin, TX (Remote)

Scope: Directed 45+ global designers, researchers, and writers to unify fragmented products into the APEX cloud SaaS platform.

Platform Launch: Led 0-to-1 APEX Console design strategy, driving $1B in revenue growth within 18 months.
Design Systems: Unified 5 legacy systems into one platform across 2,000+ global teams, boosting designer efficiency 9x.
DesignOps: Expanded DesignOps 3x and migrated global tooling to Figma and Webflow.

2014 – 2018

Senior Director, User Experience

Charles Schwab | Austin, TX (On-Site)

Scope: Scaled the Austin digital center of excellence and led UX architecture across regulated platforms serving 7M+ active users.

Architecture: Directed two complete overhauls of Schwab.com across high-volume trading and wealth journeys.
Engineering Velocity: Built an enterprise design system that cut software delivery times by 35%.
Org Scaling: Built the Austin UX office from scratch, hiring and mentoring 60+ senior professionals.

ENDORSEMENTS

One of the most talented and thoughtful UX leaders I've encountered.

He's equally comfortable diving into complex product strategy and navigating intricate cross-functional dynamics... translating ambiguity into clear reality.

He established design rigor and user-centered thinking as core to our product strategy... building the foundational UX that anchors our platform... scaling Extreme's design system, creating the foundational infrastructure that enabled consistent, efficient design across all our products.

Carla Guzzetti

Chief Product Officer @ Extreme Networks

Rare design leader who operates equally well in the boardroom and the design studio... deeply understands that great UX is ultimately about moving the business forward.

Focus on operational excellence... built a better organization. Leaner processes, clearer accountability, faster execution. The kind of structural improvements that quietly make everything work better.

Cristian Mircea

Chief Development Officer @ Extreme Networks

More Kudos