Having two first names, I simply go by Roy.
I couldn’t say the alphabet chronologically until the third grade and reading was always a misery. I got an F in Latin. As a dyslexic, I had enough trouble with one language.
The government classifies dyslexia as a disability. However, while it certainly brings challenges, I believe it is a gift. Dyslexia lets you develop your own method to analyze things and approach problems. Built to be a winner, it led me to focus on my strengths and into the world of the fine arts, design and technology. I hold a Bachelor of Fine Arts in Painting from the Maryland Institute, College of Art.
"Good design is good business"
- Thomas J Watson
For over 20 years, I've been working at the intersection of business, technology, and the user, to design customer-centered experiences that drive business results. My experience spans in-house, agency, and service consulting roles across Finance, Healthcare and eCommerce verticals.
Being a reluctant reader, I understand how critical it is that content is designed effectively. However, content is often thought of as somehow separate from the design of the user experience and yet it is the user experience. When the content is set against a background of a complex regulatory environment, legacy industry processes and confusing nomenclature, it becomes critical to focus on moving complexity away from the customer and making the status of business processes transparent and approachable.
Good design is accessible design.
Proven and repeatable method for building teams from the ground up with established mature design cultures capable of solving wicked problems.
Established design thinking practices, developed training methodologies and connected diverse disciplines into unified project teams.
A three-dimensional thinker that sees the patterns in the noise, I have successfully operationalized UX design methods into a repeatable process to solve business problems.
From project teams of 5 to 55, I've fostered a nurturing environment that supports radical candor in the formation of interdisciplinary teams that cross enterprises.
Working at the intersection of marketing, the business, technology, and the user to design customer centered experiences that drive business results.
From napkin sketch to fully functional simulations, I understand how to balance intuition with behavioral evidence and research that solve problems and addresses unmet needs.
OVER 20 YEARS OF DESIGN EXPERIENCE
Building a successful user experience consultancy and running a small business for over seven years. I have the heart of an entrepreneur with the balance of tremendous patience that allowed me to successfully transition into the Agency and later the in-house Agency worlds.
I cut my teeth in the Agency world working on product and brand experiences for pharmaceutical companies and medical device manufacturers. These experiences, in this highly complex and regulated space, allowed me to gracefully transitioning into the financial vertical.
I am currently the Managing Director of User Experience Strategy at Charles Schwab, a leading financial institution with over $3.5 trillion under management. My responsibilities span leading digital strategy, engineering and quality assurance within Schwab’s in house agency.
In this role I lead a team of 40+ UX Architects, Content Strategists, Engineers and QA resources that design and implement omni-channel brand experiences across the Charles Schwab Corporation.
At Charles Schwab:
I'm always interested in talking about good design in buildings, brands, the digital realm and the natural world.ROY@STEVENKROY.COM