For over 15 years, my mandate has been clear: translate abstract experience strategy into concrete corporate growth, market differentiation, and product velocity. I specialize in turning deep structural complexity into effortless clarity for users. As a design executive, I treat design systems and product research not merely as creative assets, but as core operational infrastructure built to maximize enterprise ARR and protect user trust.


Defining long-term product experience vision, market-fit, and user-centered differentiation directly tied to business growth and financial objectives.
Designing intuitive human-agent collaboration spaces, multi-agent workflows, and predictive, proactive digital experiences.
Building force multiplier design systems (Dell, Extreme, Schwab) that reduced Dev time by 35%, increased designer efficiency 9x, and accelerated developer delivery 5x across products.
Mapping omni-channel customer journeys, streamlining multi-vendor operational fragmentation, and eliminating platform console sprawl.
Translating qualitative behavioral insights and quantitative product metrics into actionable strategic roadmaps.
Upleveling organizational maturity from isolated execution to fully integrated strategic product partners while scaling multidisciplinary teams.
Human-Centered Design scales business. Culture scales design.
Throughout my career, from founder to HealthTech agency to FinTech at Schwab to BigTech at Dell, I have systematically elevated corporate design indexes from limited execution to integrated strategic partnerships. By shifting organizations to center on human-centered frameworks and scalable design operations, my initiatives have driven double-digit growth, institutional transformation, and multi-million-dollar portfolio expansions across global enterprises.
Most recently at Extreme Networks, I owned the overarching experience strategy to execute the complete turnaround of legacy cloud networking software into an autonomous PaaS ecosystem. By scaling a multidisciplinary team to over 50 professionals, we generated a 15% increase in ARR, a 7% reduction in customer churn, and a 23% YoY surge in hardware sales. Through the launch of Extreme Platform ONE™ and AI Expert agentic workflows, we achieved a 90% reduction in manual enterprise operational tasks while accelerating global product time-to-market fivefold and reducing client TCO by 32% via automated design system infrastructure.
During my tenure at Dell Technologies, I pioneered the end-to-end product experience strategy for the flagship APEX cloud transformation initiative. Managing a global organization of 45+ designers and researchers, I orchestrated the 0-to-1 design strategy for the APEX Console, which contributed directly to $1B in absolute revenue growth within 18 months of launch. We further accelerated cross-organizational design efficiency ninefold by engineering a unified corporate design system scaled across 2,000+ global product teams and expanded the Design Operations ecosystem threefold by migrating legacy enterprise tooling to modern architectures.

Charles Schwab: Investing Services
Schwab’s branch locator was crippled by technical debt, utilizing an obsolete mapping engine (MapBlast) powered by 16 fragmented databases and dual CMS platforms. This redundancy not only degraded the user experience but severely diluted the firm’s SEO authority across duplicate domains.
Impact & Outcomes
• Unified Ecosystem: Consolidated 16 legacy databases and two domains into a single, high-performance architecture, significantly boosting organic SEO and brand visibility.
• Modernized UX: Replaced MapBlast with a streamlined, Google Maps-integrated interface, validated through rigorous user testing and journey mapping.
• Operational Efficiency: Eliminated CMS redundancy, reducing the internal content management overhead required to maintain thousands of branch locations.