Designing the Future Between Humans and Agents.

Transforming complex enterprise systems into high-yield, human-first platforms. Operating at the intersection of product strategy, Agentic UX, and advanced interaction design to align human experience with massive corporate outcomes.
Product & AI Strategy | Agentic UX & HAII |  Design Systems | Service Design at Scale
WORK

WHO

For over 15 years, my mandate has been clear: translate abstract experience strategy into concrete corporate growth, market differentiation, and product velocity. I specialize in turning deep structural complexity into effortless clarity for users. As a design executive, I treat design systems and product research not merely as creative assets, but as core operational infrastructure built to maximize enterprise ARR and protect user trust.

Core Competencies:
  • Pioneering Agentic UX & Interaction Frameworks:
    Proven capability moving product lines beyond basic generative text prompts into intent-based orchestration models and autonomous, self-solving AI agent workflows with intentional human-in-the-loop checkpoints.
  • Design Infrastructure & Operations:
    Industry leader in transitioning design teams past simple vector tooling into full product operations engines actively integrated into engineering delivery pipelines to systematically slash time-to-market.
  • Service Design & System Orchestration:
    Expert at navigating highly complex, regulated environments (FinTech, Enterprise SaaS, Network Security) to eliminate console sprawl, map intricate cross-channel customer journeys, and build the critical AI trust layer.
Leadership Philosophy:
  • Culture scales design:
    Elite products are built by resilient, high-trust cultures. Having scaled global organizations from 5 to 90+ professionals, I lead through highly adaptable management styles—seamlessly shifting between Visionary, Coaching, and Affiliative frameworks. I build psychologically safe, radically collaborative environments where product designers, mixed-method researchers, and content strategists thrive alongside engineering and product executives.
Steven Roy

Recommendations

Carla Guzzetti
Carla Guzzetti
Chief Product Officer, Cloud Applications @ Extreme Networks
..One of the most talented and thoughtful UX leaders I've encountered.

He's equally comfortable diving into complex product strategy and navigating intricate cross-functional dynamics... translating ambiguity into clear reality.

He established design rigor and user-centered thinking as core to our product strategy... building the foundational UX that anchors our platform... scaling Extreme's design system, creating the foundational infrastructure that enabled consistent, efficient design across all our products.
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WHAT

Product & AI Strategy

Defining long-term product experience vision, market-fit, and user-centered differentiation directly tied to business growth and financial objectives.

Agentic UX & Interaction Models

Designing intuitive human-agent collaboration spaces, multi-agent workflows, and predictive, proactive digital experiences.

Design Engineering & Infrastructure

Building force multiplier design systems (Dell, Extreme, Schwab) that reduced Dev time by 35%, increased designer efficiency 9x, and accelerated developer delivery 5x across products.

Service Design & Ecosystem Architecture

Mapping omni-channel customer journeys, streamlining multi-vendor operational fragmentation, and eliminating platform console sprawl.

Multi-Method User & Market Research

Translating qualitative behavioral insights and quantitative product metrics into actionable strategic roadmaps.

Organizational Scaling & UX Maturity

Upleveling organizational maturity from isolated execution to fully integrated strategic product partners while scaling multidisciplinary teams.

Human-Centered Design scales business. Culture scales design.

WHERE

Throughout my career, from founder to HealthTech agency to FinTech at Schwab to BigTech at Dell, I have systematically elevated corporate design indexes from limited execution to integrated strategic partnerships. By shifting organizations to center on human-centered frameworks and scalable design operations, my initiatives have driven double-digit growth, institutional transformation, and multi-million-dollar portfolio expansions across global enterprises.

Most recently at Extreme Networks, I owned the overarching experience strategy to execute the complete turnaround of legacy cloud networking software into an autonomous PaaS ecosystem. By scaling a multidisciplinary team to over 50 professionals, we generated a 15% increase in ARR, a 7% reduction in customer churn, and a 23% YoY surge in hardware sales. Through the launch of Extreme Platform ONE™ and AI Expert agentic workflows, we achieved a 90% reduction in manual enterprise operational tasks while accelerating global product time-to-market fivefold and reducing client TCO by 32% via automated design system infrastructure.

During my tenure at Dell Technologies, I pioneered the end-to-end product experience strategy for the flagship APEX cloud transformation initiative. Managing a global organization of 45+ designers and researchers, I orchestrated the 0-to-1 design strategy for the APEX Console, which contributed directly to $1B in absolute revenue growth within 18 months of launch. We further accelerated cross-organizational design efficiency ninefold by engineering a unified corporate design system scaled across 2,000+ global product teams and expanded the Design Operations ecosystem threefold by migrating legacy enterprise tooling to modern architectures.

Clients

WORK

Charles Schwab: Investing Services

The Challenge

Schwab’s branch locator was crippled by technical debt, utilizing an obsolete mapping engine (MapBlast) powered by 16 fragmented databases and dual CMS platforms. This redundancy not only degraded the user experience but severely diluted the firm’s SEO authority across duplicate domains.

Impact & Outcomes
• Unified Ecosystem: Consolidated 16 legacy databases and two domains into a single, high-performance architecture, significantly boosting organic SEO and brand visibility.
• Modernized UX: Replaced MapBlast with a streamlined, Google Maps-integrated interface, validated through rigorous user testing and journey mapping.
• Operational Efficiency: Eliminated CMS redundancy, reducing the internal content management overhead required to maintain thousands of branch locations.

View Case Study

HOWDY

I'm always interested in talking about good design.

ROY@STEVENKROY.COMLinkedIn